Ever have a conversation not work out? You think you're communicating, but something else takes over and the communication misses. Sometimes it's obvious like a full eruption and other times it's so hidden that you're left with an uneasy feeling wondering "what just happened?" Looking at the basic communications model, the breakdown occurred with the messenger, the message or with the receiver. (Come to think about it, I was always taught that any breakdown in communication was the messenger's responsibility...which does contradict the old "Don't blame the messenger" adage, doesn't it? Another both/and, truth is in the middle situation.) To expound, one of family therapy's legendary founders, Virginia Satir, offers a psychological explanation.
Satir believed all behavior is communication. She asserted that any breakdown in communication was the result of some discrepancy in the message. Have a look at her list of psychological discrepancies and see if you can relate to the scenarios:
1.) Inhibition-you have a feeling but couldn't express it (maybe you're angry, but afraid to show the anger so you don't say much...or you're hiding feelings of love while painfully hoping that your loved one will notice your true intentions).
In this scenario the receiver picks up on the missing part of the message and feels uncomfortable while the messenger also feels the discomfort of not being honest. Net sum=lose, lose
2.) Repression & Projection-these are psychological terms that express a similar dynamic to the first discrepancy, but in this case the messenger isn't aware of their feelings (yup, it's SUBconscious...and guess what? It happens a lot! After all, how often is hindsight 20-20??) In addition, the messenger projects their repressed feeling onto the other person. (Uhh, this means the messenger sees the subconscious feeling in the other person. So, you might feel angry but view the other person as angry with you. Amazingly enough, this is SO common. Some say all of life is a projection)
Net sum=lose, confused
3.) Suppression-okay, another psychological term for describing the same resulting dynamic, but in this instance the messenger feels the message is not allowed. For instance, a son or daughter feels they can't disrepect their parent so they hold back what they feel. Another scenario is that an "unspoken rule" exists that says we don't allow conflict so everyone has to act happy. Unspoken rules are at the heart of many problems.
Net sum=lose, lose, lose
4.) Denial-Who hasn't heard of this term? It's when you have a feeling but you're not sharing it because you deny its importance or relevance. (basically same dynamic with slight difference in messenger)
Net sum=lose, lose
Of course all of these discrepancies can occur simultaneously for the messenger and the receiver. Consequently, A LOT of communicating is going on in a simple look, a sigh--and in the silence. What can you do to decrease the discrepancies and foster better communicating? Get in touch with those feelings! Figure out where you are and then be honest about it. Maybe the other person will follow your lead. You'd be surprised at how smooth a conversation can go when you open yourself up and are genuine with another person.